The European Regulations that oversee air travel across the continent with European airlines aims to make flights for passengers as safe and convenient as possible.
They offer consumer protection in case of delays and cancelations. For example, if you reach your destination with more than four hours of delay, you are entitled to substantial compensation.
However, there are also a few situations when you should not expect compensation for your delayed flight, such as:
- Terrorist attacks
- Major security risks
- Political unrest
- Disruptive, unlawful acts of persons or entities
- Drone interference
- Severe weather conditions
- Restricted air traffic control operations
- Airport staff strikes
All of these conditions are universally considered extraordinary circumstances. They may delay your flight or even cancel it depending on their severity. In these cases, airlines will most likely not provide you with financial compensation. Instead, they may ensure that you benefit from:
- Meals and refreshments
- Overnight accommodation
- Hotel transfers
- Transport to an alternate airport
Possible delay compensations
The EU flight regulations are quite specific about the compensation rules that apply when passengers are victims of airline delays.
As it stands, if you have to wait for more than 3 hours to depart an airport within the European Union, and your flight distance is smaller than 1,500 km, you should receive compensation of €250.
When your flight distance within the EU is between 1,500 km and 3,500 km, and you spend 3 hours or more at the boarding gate, you may receive as much as €400 in compensation.
When your flight exceeds 3,500 km in distance, and you have to wait anytime between 3 and 4 hours on an airport within the EU, you should receive €300 in compensation.
When your long-haul flight of more than 3,500 km within the EU keeps you grounded for more than 4 hours, you should receive €600 in compensation.
What if the airline refuses to pay you?
There are cases where airlines may try to avoid a bad rating or a bad reputation by giving you compensation for your inconveniences.
Instead, they will try to bait you with vouchers and promotional discount coupons for your future flights. If you accept, they write it off as an airline-customer agreement, and their official statistics in terms of punctuality and consumer satisfaction do not have to suffer.
Your best choice is to deny these offerings and instead claim compensation for the troubles that the flight delay has brought to you. For example, if you’ve used Wizzair in/from Sweden, you can always visit Wizz Air kompensation för flygfördröjning, to sort it out.
If you have trouble compiling the necessary paperwork for your case, you should employ the services of a professional firm in the field. There are experts in compensation claims that will help you receive remuneration with minimal effort on your side.
One such company can do all the work while you patiently wait for your case to meet its resolution. They may even do it for free if your claim is unsuccessful, and you may only pay them a commission when you receive your compensation.